Frequently Asked Questions
Can I skip or pause a shipment?
Absolutely! Log into your account and adjust your next delivery date whenever you like.
How do I cancel my subscription?
You can cancel anytime from your account dashboard. No fees or commitments.
Are your beans freshly roasted?
Yes! We roast in small batches each week so you always get coffee that’s at its peak freshness and flavor.
Can I add to/change or cancel an existing order after it has been placed?
Orders are processed as quickly as possible. If you act quickly, you can change or cancel your order while it’s still processing by contacting our customer support through Contact Us page, or emailing us at Contact@nextcupcoffee.com
Can I buy in bulk or for my café/office?
Definitely! We offer bulk and wholesale options. Reach out to us through our contact form for pricing and details.
Can I ship to multiple addresses?
At this time, we cannot ship to multiple addresses in one order. Please place separate orders on www.nextcupcoffee.com to ship to different addresses. If you need assistance, please email us at contact@nextcupcoffee.com
Can I switch to a different blend or grind?
Yes! You can change your coffee type, grind size, or quantity before your next billing date.
Can I update my payment method?
Yes, log into your account, go to “Billing,” and update your card or payment info anytime.
Do I need an account to place an order?
No, you can check out as a guest. But having an account makes it easier to track your orders, manage subscriptions, and earn rewards.
Do you offer free shipping?
Definitely, we offer free fast shipping on all domestic orders over $29.99.
Do you offer gift cards?
Yes! Digital gift cards are available in various amounts and can be sent instantly to anyone who needs their next cup.
Do you ship internationally?
Unfortunately, we only ship to the United States at this time. Orders may originate from anywhere in the world as long as the shipping destination is the United States.
Do you ship to P.O Boxes?
Yes, we do. However, we do not offer Expedited or Express shipping options to P.O Boxes, Alaska, Hawaii, or Puerto Rico
How do I place an order?
We do not take orders on the phone for security reasons. To place an order, go to a product page, select the desired quantity of the item, and add it to your cart via the "Add to Cart" button. Before you check out, you’ll be prompted to create an account or to log in to your existing account. During checkout, you just need to enter or confirm your shipping address and credit card information, then you can place your order.
How do I see my orders history?
You can see your orders history if you created an account by visiting the Orders History page in the account section on the site.
How do I track an order?
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link " View Order Status" in the email to go to the tracking page or copy the tracking number and go to the UPS, FedEx or USPS website, depending on who shipped your package, and enter in your tracking number for an update.
How do I update my card?
You can update your card on file by logging into your account. From your account page, scroll down to "billing details" on the right-hand side of the page and click "update credit card." If you have any issues updating your billing, feel free to contact us by filling the form on our contact page, or reaching us through email at, Contact@nextcupcoffee.com.
How does the Next Cup subscription work?
Choose your favorite blend, pick how often you want deliveries, and we’ll automatically send fresh coffee straight to your door.
How is the coffee packaged?
We use resealable, air-tight bags with one-way valves to lock in freshness and flavor during delivery.
How long will it take to receive my order?
We begin processing your order as soon as it is received. Shipping times vary based on the ship method you select at Checkout. Normally, orders with free shipping, you should receive your order within 3-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Hawaii, Alaska or Military APO/FPO addresses.
I have a subscription – when will I be charged?
According to your subscription plan with us, you will be charged when your next order is being prepared. For example, if you receive coffee every 4 weeks, you will be billed every 4 weeks when your coffee is being prepared to be shipped to you.
I’m having problems placing an order. What do I do?
If you are having trouble at any stage of the process, we are happy to help! Email us at Contact@nextcupcoffee.com or through Contact Us page and we will respond in a timely manner.
My coffee tastes off or stale. Can I get a replacement?
We roast fresh every week, but if something doesn’t taste right, reach out to us, we’ll review it and make it right.
My order arrived damaged or incorrect, what do I do?
We’re so sorry! Please email Contact@nextcupcoffee.com within 7 days with your order number and a photo of the issue. We’ll fix it ASAP.
My order didn’t arrive when it was supposed to. What do I do?
Please note that unforeseen weather can cause unexpected delays in delivery. In addition, during holidays, estimated delivery times might be longer than usual. If your delivery did not arrive when expected, please email us at Contact@nextcupcoffee.com or through the form in our Contact Us page, and we will respond quickly.
What are your shipping options?
For your convenience, we offer three shipping options.
- FREE Standard Shipping: 3-5 business days using USPS or UPS SurePost
- Expedited Shipping: 4 Business Days for $5.99
- Express Shipping: 2 Business Days for $9.99
Note: we do not offer Expedited or Express shipping options to P.O.boxes, Alaska, Hawaii, or Puerto Rico
What days do you ship?
We ship Monday through Friday. We don’t ship on these holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
What do I do if a charge is incorrect?
Contact our Customer Experience team at Contact@nextcupcoffee.com as soon as possible before your order ships out for a full refund as soon as possible.
What is your return policy?
Coffee is a perishable, consumable product, so we’re not able to accept returns of opened or unopened coffee for reasons of personal taste or preference.
If your coffee simply isn’t tasting right, email us at contact@nextcupcoffee.com before you give up on it — we’ll help you dial in the brew, and if we still can’t get it right for you, we’ll send a different coffee on us.
If your order arrives damaged, defective, or incorrect, contact us at contact@nextcupcoffee.com within 14 days of delivery with your order number and a photo of the item, and we’ll make it right with a replacement or a refund, at our discretion.
Brewing equipment and other non-coffee items can be returned within 30 days of delivery, provided they’re unused and in their original packaging. Full details are on our Returns & Exchanges page.
What payments do you accept?
What should I do if the tracking number I receive is not working?
It can take up to 1-2 business days for the tracking number to be registered/scanned in the carrier’s system. This could prevent visibility to your shipment. If two business days have passed after you receive your tracking email, and you are still unable to track the order, please Chat with Customer Care. The Customer Care Team can investigate and provide updated tracking information and order status.
When will I be charged?
For one-time orders, payment is processed immediately at checkout. Subscriptions are charged automatically on your chosen schedule.
When will I receive a refund after returning?
You will receive a refund back into the same payment method you used to place the order, within 5-10 business days after your refund has been processed and issued. If you are still having issues not seeing your refund reflected in your account, contact us through email at Contact@nextcupcoffee.com, and we'll do our best to help you complete your return.
Where do you ship from and where do you ship to?
We are an Indiana-based company operating with 1 fulfillment center. Also, we use Third-party logistics company with warehouses all around the US that help us fulfill expedite and express orders. All orders are shipped from the warehouse closest to the shipping address provided at checkout. However, we cannot promise an order will ship from a certain warehouse, as our team works as hard as possible to get orders out as quickly as they can, and stock may be limited in select warehouses. In this case, orders will ship from the warehouse that has sufficient stock.
Which shipping carriers do you use to ship?
Orders with FREE Standard Shipping are shipped via USPS or UPS SurePost.
Orders with Expedited and Express shipping are shipped via Fedex, UPS, OnTrac, or LaserShip.
Will I get a shipping confirmation?
Yes. You will receive a confirmation email once your order has shipped, which will also include a tracking number so you can follow your Honey on its journey!
Will I have to sign for my package?
Typically, we do not require a signature when we ship your package. However, we do require signature for packages over $200 in value. Also, there are instances when the delivery driver may decide to choose this option, which is at their discretion.
Can I skip or pause a shipment?
Absolutely! Log into your account and adjust your next delivery date whenever you like.
How do I cancel my subscription?
You can cancel anytime from your account dashboard. No fees or commitments.
Are your beans freshly roasted?
Yes! We roast in small batches each week so you always get coffee that’s at its peak freshness and flavor.
Can I add to/change or cancel an existing order after it has been placed?
Orders are processed as quickly as possible. If you act quickly, you can change or cancel your order while it’s still processing by contacting our customer support through Contact Us page, or emailing us at Contact@nextcupcoffee.com
Can I buy in bulk or for my café/office?
Definitely! We offer bulk and wholesale options. Reach out to us through our contact form for pricing and details.
Can I ship to multiple addresses?
At this time, we cannot ship to multiple addresses in one order. Please place separate orders on www.nextcupcoffee.com to ship to different addresses. If you need assistance, please email us at contact@nextcupcoffee.com
Can I switch to a different blend or grind?
Yes! You can change your coffee type, grind size, or quantity before your next billing date.
Can I update my payment method?
Yes, log into your account, go to “Billing,” and update your card or payment info anytime.
Do I need an account to place an order?
No, you can check out as a guest. But having an account makes it easier to track your orders, manage subscriptions, and earn rewards.
Do you offer free shipping?
Definitely, we offer free fast shipping on all domestic orders over $29.99.
Do you offer gift cards?
Yes! Digital gift cards are available in various amounts and can be sent instantly to anyone who needs their next cup.
Do you ship internationally?
Unfortunately, we only ship to the United States at this time. Orders may originate from anywhere in the world as long as the shipping destination is the United States.
Do you ship to P.O Boxes?
Yes, we do. However, we do not offer Expedited or Express shipping options to P.O Boxes, Alaska, Hawaii, or Puerto Rico
How do I place an order?
We do not take orders on the phone for security reasons. To place an order, go to a product page, select the desired quantity of the item, and add it to your cart via the "Add to Cart" button. Before you check out, you’ll be prompted to create an account or to log in to your existing account. During checkout, you just need to enter or confirm your shipping address and credit card information, then you can place your order.
How do I see my orders history?
You can see your orders history if you created an account by visiting the Orders History page in the account section on the site.
How do I track an order?
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link " View Order Status" in the email to go to the tracking page or copy the tracking number and go to the UPS, FedEx or USPS website, depending on who shipped your package, and enter in your tracking number for an update.
How do I update my card?
You can update your card on file by logging into your account. From your account page, scroll down to "billing details" on the right-hand side of the page and click "update credit card." If you have any issues updating your billing, feel free to contact us by filling the form on our contact page, or reaching us through email at, Contact@nextcupcoffee.com.
How does the Next Cup subscription work?
Choose your favorite blend, pick how often you want deliveries, and we’ll automatically send fresh coffee straight to your door.
How is the coffee packaged?
We use resealable, air-tight bags with one-way valves to lock in freshness and flavor during delivery.
How long will it take to receive my order?
We begin processing your order as soon as it is received. Shipping times vary based on the ship method you select at Checkout. Normally, orders with free shipping, you should receive your order within 3-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Hawaii, Alaska or Military APO/FPO addresses.
I have a subscription – when will I be charged?
According to your subscription plan with us, you will be charged when your next order is being prepared. For example, if you receive coffee every 4 weeks, you will be billed every 4 weeks when your coffee is being prepared to be shipped to you.
I’m having problems placing an order. What do I do?
If you are having trouble at any stage of the process, we are happy to help! Email us at Contact@nextcupcoffee.com or through Contact Us page and we will respond in a timely manner.
My coffee tastes off or stale. Can I get a replacement?
We roast fresh every week, but if something doesn’t taste right, reach out to us, we’ll review it and make it right.
My order arrived damaged or incorrect, what do I do?
We’re so sorry! Please email Contact@nextcupcoffee.com within 7 days with your order number and a photo of the issue. We’ll fix it ASAP.
My order didn’t arrive when it was supposed to. What do I do?
Please note that unforeseen weather can cause unexpected delays in delivery. In addition, during holidays, estimated delivery times might be longer than usual. If your delivery did not arrive when expected, please email us at Contact@nextcupcoffee.com or through the form in our Contact Us page, and we will respond quickly.
What are your shipping options?
For your convenience, we offer three shipping options.
- FREE Standard Shipping: 3-5 business days using USPS or UPS SurePost
- Expedited Shipping: 4 Business Days for $5.99
- Express Shipping: 2 Business Days for $9.99
Note: we do not offer Expedited or Express shipping options to P.O.boxes, Alaska, Hawaii, or Puerto Rico
What days do you ship?
We ship Monday through Friday. We don’t ship on these holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
What do I do if a charge is incorrect?
Contact our Customer Experience team at Contact@nextcupcoffee.com as soon as possible before your order ships out for a full refund as soon as possible.
What is your return policy?
Coffee is a perishable, consumable product, so we’re not able to accept returns of opened or unopened coffee for reasons of personal taste or preference.
If your coffee simply isn’t tasting right, email us at contact@nextcupcoffee.com before you give up on it — we’ll help you dial in the brew, and if we still can’t get it right for you, we’ll send a different coffee on us.
If your order arrives damaged, defective, or incorrect, contact us at contact@nextcupcoffee.com within 14 days of delivery with your order number and a photo of the item, and we’ll make it right with a replacement or a refund, at our discretion.
Brewing equipment and other non-coffee items can be returned within 30 days of delivery, provided they’re unused and in their original packaging. Full details are on our Returns & Exchanges page.
What payments do you accept?
What should I do if the tracking number I receive is not working?
It can take up to 1-2 business days for the tracking number to be registered/scanned in the carrier’s system. This could prevent visibility to your shipment. If two business days have passed after you receive your tracking email, and you are still unable to track the order, please Chat with Customer Care. The Customer Care Team can investigate and provide updated tracking information and order status.
When will I be charged?
For one-time orders, payment is processed immediately at checkout. Subscriptions are charged automatically on your chosen schedule.
When will I receive a refund after returning?
You will receive a refund back into the same payment method you used to place the order, within 5-10 business days after your refund has been processed and issued. If you are still having issues not seeing your refund reflected in your account, contact us through email at Contact@nextcupcoffee.com, and we'll do our best to help you complete your return.
Where do you ship from and where do you ship to?
We are an Indiana-based company operating with 1 fulfillment center. Also, we use Third-party logistics company with warehouses all around the US that help us fulfill expedite and express orders. All orders are shipped from the warehouse closest to the shipping address provided at checkout. However, we cannot promise an order will ship from a certain warehouse, as our team works as hard as possible to get orders out as quickly as they can, and stock may be limited in select warehouses. In this case, orders will ship from the warehouse that has sufficient stock.
Which shipping carriers do you use to ship?
Orders with FREE Standard Shipping are shipped via USPS or UPS SurePost.
Orders with Expedited and Express shipping are shipped via Fedex, UPS, OnTrac, or LaserShip.
Will I get a shipping confirmation?
Yes. You will receive a confirmation email once your order has shipped, which will also include a tracking number so you can follow your Honey on its journey!
Will I have to sign for my package?
Typically, we do not require a signature when we ship your package. However, we do require signature for packages over $200 in value. Also, there are instances when the delivery driver may decide to choose this option, which is at their discretion.