Coffee is a perishable, consumable product, so we’re not able to accept returns of opened or unopened coffee for reasons of personal taste or preference.
If your coffee simply isn’t tasting right, email us at contact@nextcupcoffee.com before you give up on it — we’ll help you dial in the brew, and if we still can’t get it right for you, we’ll send a different coffee on us.
If your order arrives damaged, defective, or incorrect, contact us at contact@nextcupcoffee.com within 14 days of delivery with your order number and a photo of the item, and we’ll make it right with a replacement or a refund, at our discretion.
Brewing equipment and other non-coffee items can be returned within 30 days of delivery, provided they’re unused and in their original packaging. Full details are on our Returns & Exchanges page.